Delete your TradeZaq account
This page is for the TradeZaq app (com.zaqoa.fxjournal) from TradeZaq. It works without logging in. You can use it even if you have lost access to the app.
1. Delete your account in the app
This is the fastest way. It is free.
- Open TradeZaq and sign in.
- Go to the Account tab.
- Tap Delete account.
- Read the list of what will be deleted.
- Type DELETE and confirm.
Deleting your account cannot be undone. If you want a copy of your data first, use Account, Export my data in the app. Export is free.
2. No access to the app? Delete by email
Email hello@tradezaq.xyz from the email address you used to sign up. Use the subject Delete my TradeZaq account. If you signed in with Google, use your Google account email.
We reply within 48 hours. We may reply to your account address to check the request is yours. Once we have confirmed it, the timeline below starts.
3. Delete only some data
You can keep your account and delete only some of your data.
- In the app: delete single trades, closes, deposits, diary entries, screenshots and AI chats yourself. Deleting an AI chat removes its messages.
- By email: write to hello@tradezaq.xyz from your account address. Say what you want removed, for example "all my screenshots" or "all my AI chats". We reply within 48 hours and finish within 30 days.
4. What is deleted
- Your sign-in details: email address and the link to your Google account.
- Your profile: name, username, profile photo and your answers to the setup questions.
- All trading accounts, trades, partial closes, deposits, withdrawals and adjustments.
- Your diary entries.
- Your screenshots and profile photo files.
- Your AI coach chats, their messages and your daily usage counters.
- Your subscription record and referral code on our side. We also ask RevenueCat to delete your customer record.
5. What is kept, and why
| What | Why | How long |
|---|---|---|
| Consent records: an anonymous account ID, which document and version you accepted, the time and your app version. No email, name or journal data. | To prove what you agreed to and when. This protects you and us. | We do not delete these automatically. |
| A deletion record: the anonymous account ID, the time and whether you used the app or the web. | To show that your request was carried out. | The request record is deleted automatically 90 days after the deletion finishes. The audit entry is deleted automatically 400 days after it was created. |
| Records of payouts we receive from Google Play, if tax law requires them. Google Play takes the payment; we never see card or bank details. They hold no journal data. | Legal obligation. | As long as the law requires. |
| Backups | We do not make separate backups of your data. | None kept. |
| Emails you sent to support | To handle your request and show how we handled it. | 12 months after your request is closed, then deleted. |
| Delivery logs at our service providers | These are held by the provider and expire on its schedule. | Not applicable |
Requests to AI providers do not carry your email, name or account ID, so there is no per-user copy for us to ask them to delete. See the Privacy Policy for how the AI coach works.
6. How long it takes
- Straight away: your account is locked. No new data can be added or changed.
- When you confirm in the app: your data is removed from our live systems in the same request. If a step fails, an automatic job retries it every 15 minutes.
- Backups: we keep no separate backups, so there is nothing more to wait for.
If anything fails to finish, email us and we will fix it.
7. Your subscription is not cancelled automatically
Deleting your account does not cancel your Google Play subscription. Google bills you, not us. Cancel it yourself or you will keep being charged.
- Open the Google Play Store app.
- Tap your profile picture, then Payments & subscriptions, then Subscriptions.
- Choose TradeZaq and tap Cancel subscription.
Cancel before you delete if you can. Uninstalling the app does not cancel a subscription either. Refunds are handled under Google Play’s refund policy.
8. Need help?
Email hello@tradezaq.xyz. If you are not happy with how we handled your request, you can write to our Grievance Officer. Details are in the Privacy Policy.